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I. INTRODUCTION

At SuMejorVida Chiropractic, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a appointment.

In our commitments to provide a unique and outstanding chiropractic experience to all of our patients and out of consideration for our staff’s time, we have adopted the following policies:

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II. ARRIVAL TO OUR PRACTICE

Please arrive for your appointment(s) at least 15 minutes prior to the scheduled starting time, this allows you the time to fill out the appropriate client form (if you have not filled in yet) and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

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III. CANCELLATION POLICY

We have a 24 hour cancellation policy. Full credit will be given if the appointment is canceled or rescheduled 24 hours prior. No refund for prepaid treatments will be given for less than 24 hours cancellation notice. Consideration offered for emergencies or unforeseen events.

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IV. LATE ARRIVAL POLICY

As a courtesy to our other patients, guests and staff, appointments will be automatically canceled 20 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment; this will be at our discretion and only with proper, advanced notification of your late arrival.

These policies were adopted to ensure that the staff’s time, the practice and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.

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Last Updated: January 01, 2018

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Dr. Brendan O’Connell

Avenida Eloy Velasquez Cevallos y Dr. Luis Augusto Mendoza Moreira

(también conocido como La Garzota 1, Etapa 1, Mz. 51 Villa 2)

Guayaquil, EC090505

República del Ecuador